Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern DIYANDHARDWARE.COM relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘DIYANDHARDWARE.COM’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is James McKervey & Sons, Church Street, Ederney, Co Fermanagh, Northern Ireland, BT93 0AR. The term ‘you’ refers to the user or viewer of our website.

Item Description

DIYANDHARDWARE.COM takes great care with the descriptions of the products, as they appear online. The limitations of broadcasting may mean a slight variation (e.g. variations in colour, changes in packaging). Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications are subject to change and DIYANDHARDWARE.COM cannot be held responsible for discrepancies, either real or perceived.

Payment

We accept all the major debit and credit cards: Visa; MasterCard; Access; Visa Electron and Maestro cards via PayPal

Prices

Prices quoted are those valid at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of value added tax. All prices shown are with VAT included. All products shown in this service are subject to availability.

Printing & Pricing Errors

We try to be very competitive with our prices but should a product be listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price. (Errors and Omissions Accepted).

VAT

All prices on this site are quoted inclusive of VAT at the appropriate rate.  Such taxes are entirely your responsibility. You must include your billing address as it appears on your credit card statement. DIYANDHARDWARE.COM uses an address verification system to ensure correct billing addresses. Orders with incorrect details will not be processed.

Security and Privacy

We take security of your details very seriously and have taken every precaution to ensure your transaction is secure. All your personal and account details are held on a secure web server, if you are still unsure about submitting your details over the internet, why not give us a call on 02868631221.

It is your responsibility to make sure the details you provide are accurate and truthful. It is also important for you to maintain the confidentiality of your account to prevent any unauthorised access. You agree to accept responsibility for all activities that occur on your account. If you believe your password has become known to another person or is being used in an unauthorised manner please contact us immediately.

Order Confirmation

You will be notified by e-mail as soon as we receive your order. Please ensure that you enter your e-mail address on the order form. If we have any queries regarding your order we will contact you via e-mail or telephone.

Goods Out Of Stock

If you place an order and the goods are out of stock we will inform you ASAP via email or telephone. Please ensure that you submit your correct email and telephone details on the order form.

If your order contains multiple items, we can either wait for the out of stock item to arrive and ship everything together, or ship the order separately.

Cancelling or Altering Orders

You can cancel or alter your order at any time prior to its dispatch, except on items that have been mixed or cut by us on your request. Altered orders may be subject to a small delay as the order is repackaged etc. Please have your order details ready when phoning us.

You may also choose to cancel your contract with us up to 14 days after you have received your order. You must notify us in writing or via e-mail with a brief outline stating why you are rejecting the goods. After this you must return your goods to us at your own expense within 7 days, making sure they are adequately packaged to prevent damage.

Any sum which we debited from your account will be refunded (as soon as possible and within 30 days of receiving back the goods), less the original cost of delivery, unless the goods are being returned due to a fault or the goods are not what you ordered.

If the goods returned are damaged, we reserve the right to charge you for their reduction in value.

Cancellation By Us

We reserve the right to cancel the contract between us if: we do not deliver to your area, we are out of stock of one or more of the goods, or any of the goods are listed at an incorrect price due to a typing error.

If we do choose to cancel your contract we will notify you by e-mail or telephone and re-credit your account as soon as possible.

When Will My Order Be Despatched?

  • Orders received before 1600 Hrs Monday to Friday will be dispatched the same day provided we have your items in stock.
  • Items ordered after 1600 Hrs Friday and during a weekend will be dispatched Monday.
  • Items dispatched on Friday are for delivery the following week.
  • Items ordered over a Bank Holiday will be dispatched the next working day.

DIYANDHARDWARE.COM stock status is constantly updated but demand is high and we occasionally run out of stock on popular items. If, for this reason, we cannot dispatch your order we will contact you with a revised dispatch date. Please ensure your contact details are accurate.

Delivery

Generally the cost of delivery is based upon the weight of your ‘basket’ upon checkout. Small items will usually be delivered by My Hermes and larger items by DPD/Parcelforce.  Reasons for additional delivery charges may relate to weight and/or size variations.

Delivery should take 3 working days and a maximum of 30 days.  Please allow 2 to 5 working days from order date until delivery.  To report an item missing or delayed please wait 20 days.

If you do not receive you goods when expected please notify us as soon as possible, we will investigate the problem and aim to get it fixed as soon as we can.

 

UK Mainland (England, Scotland and Wales)

  • 0kg-1kg £2.98
  • 1kg-2kg £3.98
  • 2kg-5kg £5.99
  • 5kg-31kg £7.99

 

Northern Ireland

  • 0kg-1kg £2.98
  • 1kg-2kg £3.98
  • 2kg-5kg £5.99
  • 5kg-31kg £7.99

 

Republic of Ireland

  • 0kg-10kg £5.99
  • 10kg-31kg £9.99

 

Isle of Mann, Shetland, Scottish Highlands Islands

  • 0kg-1kg £4.98
  • 1kg-2kg £5.99
  • 2kg-5kg £7.99
  • 5-31kg £9.99

 

Please Note – a delivery surcharge may be required to some locations. These include the Scottish Highlands. Next Day delivery will also not be guaranteed to these areas.

 

France and Germany

  • 0kg-31kg £16.00

Spain

  • 0kg-31kg £20.00

 

  • For deliveries not provided please contact sales@diyandhardware.com for delivery prices.
  • During winter months, weather conditions may add 2-3 days onto your delivery period.  This is out of our control.

Returns

We understand goods may need to be returned for a number of reasons, we aim to make this as hassle free as possible. If it is deemed necessary to return an item for exchange or refund, please note the following:

  • You must notify us via e-mail (sales@diyandhardware.com) or in writing within 14 days of receiving your goods. Please give  your order number and a brief reason for return. Good must then be returned within 7 days of your notification. 
  • Goods returned must be in original packaging, with labels still attached and in ‘as new’ condition i.e. unused and unmarked
  • Goods must have accompanying receipt and description of returns.
  • Goods listed in our Bargain Basement sections are not refundable, but may be exchanged.
  • Unwanted Goods - Costs incurred in posting the returned item are your responsibility and proof of postage should be obtained. Goods returned simply “unwanted” will be liable for all original carriage costs, which will be deducted from your refund.
  • Faulty or Damaged Goods – Please inspect your items for damage within 7 days of receiving them. In the unlikely event that the goods we have supplied are damaged or faulty you will not be responsible for the cost of sending returning them. We will agree the best way of returning the goods with yourselves after you have notified us.

PLEASE NOTE – Any goods returned to us as ‘Faulty’ will be checked by us on their return. If they are deemed to be in working order, you will then be charged for all carriage costs.

Any sum debited by us will be refunded as soon as possible and within 30 days of receiving back the goods.

Disclaimer

DIYANDHARDWARE.COM and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of its being accessed or used. DIYANDHARDWARE.COM assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this web site.

DIYANDHARDWARE.COM will not be under any liability whatsoever in the event that the company is prevented or delayed from supplying or making delivery of any goods by any reason or cause beyond our control.

DIYANDHARDWARE.COM Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this `condition` and we will have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

Complaints

We try very hard to provide high quality customer service but we are only human, and we do make mistakes. However, if this is the case we promise we will do everything we can to put it right.

We take complaints very seriously indeed. If you do wish to complain then please email us at: Sales@diyandhardware.com or telephone 02868631221. We will acknowledge your complaint within 3 working days. Alternatively write to us at: James McKervey & Sons, fao Patrick, Church Street, Ederney, Co Fermanagh, Northern Ireland, BT93 0AR.

Content

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.